Privacy Policy

Last updated: April 12, 2025

We value your privacy very highly. Please read this Privacy Policy carefully before using the www.BurningSoulCollective.com Website ("Website") operated by Burning Soul Collective LLC, a nonprofit organization based in Tennessee, United States ("us," "we," or "our"), as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.

What Information We Collect and How We Use It

We collect and store personal information that you enter on this Website, including:

  • Name

  • Email address

  • Postal/shipping address

  • Billing address

  • Phone number

  • IP address

  • Device identifier

  • Information regarding your interaction with our website or application

This information may be collected through forms, tracking pixels, cookies, surveys, social media networks, or direct interactions. We use this data to:

  • Communicate with you and provide services

  • Process donations, purchases, or transactions

  • Provide customer service and support

  • Enforce our Terms of Service

  • Analyze engagement and improve the Website

  • Send updates, stories, and marketing communications (with your consent)

  • Prevent fraudulent or harmful activity

We do not sell your personal information.

Where We Share Your Information

We share the personal information listed above with the following categories of third parties, where applicable:

  • Hosting providers

  • Payment processors

  • Email service and marketing providers

  • Customer management systems

  • Analytics platforms

These third parties only have access to information necessary for the purpose of performing their functions and are obligated to maintain the confidentiality and security of your data.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we collect and store, including:

  • Using SSL encryption

  • Limiting data collection to only what is necessary

  • Restricting access to authorized personnel

  • Conducting regular risk assessments

  • Training our team in data protection best practices

Retention of Data

We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. When we no longer need the information, we securely delete or anonymize it.

Children’s Privacy

This Website is not directed to children under 13, and we do not knowingly collect information from children. If we learn we have received data from a child under 13, we will promptly delete it.

Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Analyze Website traffic and usage

  • Improve user experience

  • Personalize content and communications

You can control or disable cookies in your browser settings. For more details, visit our Cookie Policy.

Analytics

We use Google Analytics to collect information about how users interact with our Website. You can opt out by visiting: https://tools.google.com/dlpage/gaoptout/

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access your data

  • The right to correct or delete your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent

  • The right to lodge a complaint with a supervisory authority

You may exercise your rights by contacting: Lauren Eckhardt, CEO
hello@burningsoulcollective.com
PO Box 319, Thompsons Station, TN 37179

Please include your name, address, IP address, and email address for identity verification. We typically respond within 30 to 45 days.

International Compliance

We strive to comply with data protection regulations applicable to residents of the U.S., EU/EEA, Canada, UK, and Australia. If required by your jurisdiction, you may file a complaint with the appropriate data protection authority.

Third-Party Websites

Our Website may link to external websites. We are not responsible for their content, privacy practices, or terms. You are encouraged to review the privacy policies of those sites.

Do Not Track

Our Website does not currently respond to Do Not Track (DNT) signals. You can enable or disable this setting in your browser.

Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Updates will be posted to this page with a new effective date. Continued use of the Website constitutes acceptance of the updated policy.

Questions or Complaints

If you have any questions or wish to lodge a complaint about our use of your information, contact:

Lauren Eckhardt, CEO
hello@burningsoulcollective.com
PO Box 319, Thompsons Station, TN 37179

We will respond within a reasonable timeframe. If unresolved, you may escalate your complaint to your relevant data protection authority.